IT Support - 280 Market Network

Open Tickets

124

+5 since yesterday

In Progress

-12 since yesterday

Resolved

342

+28 since yesterday

Active Stores

280/280

All online

Recent Tickets

Ticket ID	Store	Subject	Priority	Status	Created
#TKT-2023-0154	#42 (Moscow)	POS system not responding	High	In Progress	2 hours ago
#TKT-2023-0153	#178 (Kazan)	Network connectivity issues	High	Open	3 hours ago
#TKT-2023-0152	#201 (Sochi)	Printer not working	Medium	Resolved	5 hours ago
#TKT-2023-0151	#56 (Novosibirsk)	Barcode scanner malfunction	Medium	In Progress	Yesterday
#TKT-2023-0150	#3 (St. Petersburg)	Inventory system update request	Low	Open	Yesterday

All Tickets

Ticket ID	Store	Subject	Category	Priority	Status	Assignee	Created
#TKT-2023-0154	#42 (Moscow)	POS system not responding	Hardware	High	In Progress	You	2 hours ago
#TKT-2023-0153	#178 (Kazan)	Network connectivity issues	Network	High	Open	-	3 hours ago
#TKT-2023-0152	#201 (Sochi)	Printer not working	Hardware	Medium	Resolved	Alex S.	5 hours ago
#TKT-2023-0151	#56 (Novosibirsk)	Barcode scanner malfunction	Hardware	Medium	In Progress	Maria K.	Yesterday
#TKT-2023-0150	#3 (St. Petersburg)	Inventory system update request	Software	Low	Open	-	Yesterday
#TKT-2023-0149	#96 (Ekaterinburg)	CCTV camera offline	Security	High	Open	-	2 days ago
#TKT-2023-0148	#112 (Krasnodar)	WiFi signal strength poor	Network	Medium	Resolved	You	2 days ago

Performance Metrics

Tickets by Status

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Tickets by Category

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Tickets Over Time

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Resolution Time

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Top Issues

Issue Category	Tickets	% of Total	Avg. Resolution	Trend
POS System	124	22.4%	4h 23m	+12%
Network Issues	98	17.7%	2h 45m	-8%
Printer Problems	87	15.8%	1h 52m	+5%
Barcode Scanners	65	11.8%	3h 11m	Steady
Inventory System	54	9.8%	6h 34m	+15%

Common Solutions

POS System Not Responding

Steps to troubleshoot and restart POS systems when they become unresponsive.

Last updated: 5 days ago 142

Network Connectivity Issues

How to diagnose and resolve common network problems in stores.

Last updated: 2 weeks ago 98

Printer Troubleshooting

Step-by-step guide for fixing common printer issues in stores.

Last updated: 1 month ago 76

Barcode Scanner Issues

How to fix unresponsive barcode scanners and configuration problems.

Last updated: 3 weeks ago 64

CCTV Camera Maintenance

Regular maintenance and troubleshooting for security cameras.

Last updated: 2 months ago 53

Inventory System Update

Procedures for updating inventory system and resolving sync issues.

Last updated: 4 days ago 48

All Stores (280)

Store ID	Location	Region	Status	Last Check-in	Open Tickets	IT Contact
#1	Central Moscow	Moscow	Online	5 minutes ago	3	Ivan P.
#2	North St. Petersburg	North-West	Online	12 minutes ago	2	Olga V.
#3	East St. Petersburg	North-West	Offline	3 hours ago	5	Olga V.
#4	South Moscow	Moscow	Online	8 minutes ago	1	Ivan P.
#5	Krasnodar Center	South	Online	20 minutes ago	0	Sergey K.

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